FAQ

Frequently Asked Questions (FAQ)

General Questions

1. What types of appliances do you offer for rent?

We offer a wide range of washing machines and dryers from a variety of reliable brands.  From

Whirlpool, Samsung, LG and more.

2. Do you provide both short-term and long-term rentals?

Yes, we offer flexible rental plans to suit your needs, including monthly, and long-term rental options.

3. Can I purchase the appliance after renting it?

Yes, we offer a rent-to-own option for select appliances. Please contact us for details on eligibility and terms.

Ordering and Payments

4. How do I place a rental order?

You can place an order directly through our website by emailing or calling customer service.

5. What payment methods do you accept?

We accept major credit/debit cards, Venmo, and Apple Pay.

6. Is a security deposit required?

In most cases, a refundable security deposit is required at the time of rental. The amount will be specified during the checkout process.

7. Can I cancel my order?

Yes, you can cancel your order before delivery. Please refer to our cancellation and refund policy for applicable fees and terms.

Delivery and Installation

8. Do you deliver to my location?

We currently deliver to the greater triangle area. If you’re outside our service area, contact us to see if arrangements can be made.

9. Is there a delivery fee?

Delivery fees may apply and will be calculated based on your location and rental terms. This information will be provided during checkout.

10. Do you offer installation services?

Yes, we offer professional installation for most appliances. Installation fees, if applicable, will be included in your quote.

11. How soon can I get my appliance delivered?

Delivery times vary depending on availability and your location. We strive to deliver within 2-5 days of your order confirmation.

During the Rental Period

12. What if the appliance stops working?

If the appliance malfunctions during the rental period, please contact us immediately. We provide free maintenance and repairs for issues not caused by misuse.

13. Can I upgrade or swap my appliance during the rental?

Yes, you can upgrade or exchange your appliance during the rental term. Additional fees may apply. Contact our team to arrange this.

14. Am I responsible for regular maintenance?

You are responsible for basic upkeep, such as cleaning. However, any major maintenance or repairs should be handled by us.

Returns and Refunds

15. How do I return the appliance?

At the end of your rental period, we will arrange a pickup at your location. Please ensure the appliance is cleaned and in good condition.

16. Can I extend my rental period?

Yes, you can extend your rental by contacting us before your current rental period ends. Additional rental fees will apply.

17. When will I receive my security deposit refund?

Security deposits are refunded within 14 days after the appliance is returned and inspected for damage.

Contact and Support

18. How can I contact customer service?

You can reach our support team via:

Phone: (984) 286-0775

Email: Brian@lmappliance.com

Live Chat: Available on our website during business hours

19. What are your business hours?

Our customer service team is available Monday to Friday, 9 AM to 6 PM.

20. Where can I find the terms and conditions?

You can review our full Terms and Conditions under the terms and conditions tab of our website.